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Website Terms & Conditions

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Kristy Ingram – Therapeutic Counsellor
Location: Tasmania, Australia
Effective Date: 02/10/2025 

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By accessing or using this website, you agree to be bound by the terms and conditions set out below. If you do not agree with these terms, please do not use this site.

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1. About This Website

This website is owned and operated by Kristy Ingram, a qualified therapeutic counsellor based in Tasmania, Australia. The purpose of the site is to provide information about Kristy’s counselling services and general mental health resources.

 

2. Use of Website Content

 

All material on this website, including text, graphics, logos, and downloadable resources, is for general informational purposes only. It is not a substitute for professional medical, psychological, or psychiatric advice, diagnosis, or treatment.

You may not copy, reproduce, distribute, or adapt any content from this website without prior written consent, except for personal, non-commercial use.

 

3. Counselling Services

 

Information on counselling services provided on this site is general in nature. Counselling is only provided following a formal agreement between Kristy Ingram and the client, which includes intake procedures, informed consent, confidentiality agreements, and professional boundaries.

Services are offered to clients residing in Australia (in-person or via secure online platforms, as agreed).

 

4. Professional Disclaimer

 

While Kristy Ingram is a qualified therapeutic counsellor, engaging with this website does not establish a therapeutic relationship. A client-counsellor relationship is only formed after initial consultation, mutual agreement, and appropriate consent.

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If you are in crisis or need immediate support, please contact:

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  • Lifeline Australia: 13 11 14

  • Mental Health Helpline (Tasmania): 1800 332 388

  • Emergency Services: 000

 

5. External Links

 

This website may include links to external sites for additional information. Kristy Ingram is not responsible for the content or availability of any third-party sites and does not endorse any material found there.

 

6. Privacy and Data Collection

 

Your privacy is respected and protected in line with the Australian Privacy Act 1988 (Cth). Personal information submitted via this website (e.g., through contact forms or email) will only be used to respond to enquiries or provide services.

Please refer to the [Privacy Policy] for full details on how your data is collected, stored, and used.

 

7. Cookies and Analytics

 

This website may use cookies or third-party analytics tools (e.g. Google Analytics) to improve functionality and user experience. By using the site, you consent to the use of such tools in accordance with Australian law.

 

8. Limitation of Liability

 

To the fullest extent permitted by law, Kristy Ingram is not liable for any loss, damage, or injury arising from the use of this website or reliance on its content. While every effort is made to keep the information accurate and up-to-date, no guarantees are provided.

 

9. Changes to These Terms

 

These Terms and Conditions may be updated at any time without prior notice. Please check this page regularly to stay informed of any changes.

 

10. Contact Information

 

For questions or concerns about these Terms and Conditions, please contact:

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Kristy Ingram – Therapeutic Counsellor
Email: counselling7030@gmail.com
Phone: 0480411545
Location: Tasmania, Australia

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Cancellation & Refund Policy

Private Therapeutic Counselling – Telehealth & In-Person (Tasmania)
Effective from: 22 October 2025

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At Private Therapeutic Counselling, we are committed to providing respectful, confidential, and consistent care to all clients. This cancellation and refund policy ensures clarity, fairness, and appropriate use of appointment times for both clients and therapist.

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1. Cancellation Notice Requirements

2. Late Cancellations

  • Cancellations made with less than 24 hours’ notice will be charged 100% of the session fee.

  • For Monday appointments, notice must be given by the preceding Friday.

  • Consideration may be given in emergencies or exceptional situations, at the therapist’s discretion.

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3. No-Shows (Missed Appointments Without Notice)

  • If you do not attend your scheduled appointment and no prior notice is given, the session will be considered a no-show.

  • Full session fee applies for no-shows.

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4. Refunds

  • Prepaid sessions cancelled with at least 24 hours’ notice are eligible for a full refund or credit.

  • No refunds will be provided for:

    • Late cancellations

    • No-shows

    • Sessions already started or completed

Refunds (where applicable) will be processed within 5–7 business days to your original payment method.

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5. Therapist Cancellations

If the therapist must cancel a session due to unforeseen circumstances or illness, you will be offered:

  • An alternative appointment time, or

  • A full refund (if the session was prepaid)

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6. Emergencies & Exceptions

We understand that emergencies and unexpected events happen. Exceptions to the cancellation fee may be made for:

  • Sudden illness

  • Family or personal emergencies

  • Power or internet outages (for telehealth)

These will be considered on a case-by-case basis at the therapist’s discretion.

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7. NDIS, EAP & Third-Party Funded Clients

If your sessions are funded by the NDIS, EAP, or other third parties, please note:

  • Cancellation policies may differ according to your service agreement.

  • Private Therapeutic Counselling will follow the applicable provider’s cancellation policy where required.

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